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Flexible Service
Important
Once an order moves to the pending status, it can no longer be modified.
This means that if there was a mistake — for example:
- in the vehicle’s license plate number,
- in the country of registration,
- or in the vignette start date
it will not be possible to make any changes.
Flex Service
To address this limitation, we introduced an additional feature called Flex Service.
- The cost for the user is €2.99.
- It allows changes to all upcoming vignettes up to 6 hours before the start time, i.e. until 18:00 on the previous day.
- Orders with Flex Service are processed separately, as they are sorted into a dedicated group.
This gives users extra flexibility in case they need to correct details such as license plate number, country of registration, or vignette start date.
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